Rejlers – the best customer experience, also online

Yes! There will be no additional costs or surprise fees.

The products at the online store have been commercialised, which means their delivery process has been carefully planned for. This is why we know what the end result of the work is and how much it costs to produce.

After placing an order, if you provide the specifications listed under product information, the product will be delivered with the delivery time and price given by the store.

The products at the online store are straightforward and have a clear end result: drawings, calculations, or some other distinct entity. In addition, the services have been commercialised, which means that we have carefully planned which tasks are needed to complete the delivery.

This is how we can show the price based on specifications requested at the product page.

Obviously, tasks can still differ from each other. Therefore, the online store only offers products that are predictable enough as regards to the work required to allow for a guaranteed price.

Our terms and conditions also exclude certain borderline cases that could cause pressure to increase prices. This is why, for example, our online store does not deliver products to Åland.

No. If any significant changes emerge upon delivery to the initial information shown at the online store such as place of delivery, number of persons, or the extent of the area to be surveyed, the customer will be notified of a cancelled delivery and remuneration of any price already paid, less processing costs.

However, please note that our product managers are happy to offer a range of more customised products than those at the online store, with separately agreed content, schedule, and costs.

Any changes in price are always notified of, and a written approval is requested in advance. There will be no surprise costs.

The first task of our product manager is to ensure that your order can be delivered with no problems. If you read the product information and prepare the required specifications carefully, it is very likely that your order can be delivered with no obstacles.

If there is anything unexpected in your specifications, our product manager will immediately let you know.

Apart from the ease and speed of ordering, there are no other practical differences in performing and delivering the work compared to conventional assignments. The same experienced experts carry out the work for online store products and conventional assignments alike.

Rejlers’ own product manager is always in charge of overseeing the project, making sure it runs smoothly, and communicating with you. The work is performed either by a Rejlers employee or a trusted, carefully vetted partner.

The first task of our product manager is to ensure that your order can actually be delivered. We will immediately send you an e-mail to confirm that we have received your order.

The same e-mail will contain instructions for sending the specifications.

After you have sent the specifications, we will check them out and, if there are no surprises, will send you an order confirmation. An order confirmation means that our experts found no problems in your order and will start processing the delivery!

From that moment on, the delivery will run its course – via active communication, fast through the finish line.